Refund Policy

This Refund Policy explains when and how refunds are provided for tickets and services purchased through Wink Entertainment LLP.

1. General Policy

Tickets sold for live events are generally non-refundable, except where an event is cancelled or where a refund is required under applicable law or the event organiser’s policy. This Refund Policy should be read together with our Cancellation & Return Policy.

2. Cancelled Events

If an event is cancelled by the organiser, eligible ticket holders will be entitled to a refund of the ticket price, subject to the organiser’s confirmation. Convenience or service charges may be non-refundable to the extent permitted by law.

3. Rescheduled or Postponed Events

If an event is rescheduled, tickets will ordinarily remain valid for the new date. Where a refund is offered for a rescheduled event, it will be processed in accordance with the organiser’s policy communicated at that time.

4. Refund Process

• Approved refunds are processed to the original payment method used at the time of purchase.
• Refunds are typically processed within 7 to 10 business days of approval, though the time for the amount to reflect depends on your bank or payment provider.
• You may be required to provide booking details to enable verification and processing.

5. Non-Refundable Items

Unless stated otherwise, processing fees, convenience charges and any third-party charges are non-refundable.

6. How to Request a Refund

To request a refund, contact us at the details below with your booking reference and the reason for your request. We will review eligible requests in line with this policy and the relevant event terms.